based on 9 reviews
Neighbors say
- Offers exceptional service
Guide Services
Don, Jim, or Bijan
1968 W. El Camino Real
Mountain View, CA
94040
(650) 331-7244
don@guideservices.us
http://www.guideservices.us
By: Barry
Date: January, 2008
Don and Jim helped me remember what great customer service after the sale means when I bought my new Palm 755P. There's no problem these guys weren't willing to help me solve and they were consistently friendly and helpful. I definitely know where I'll be shopping when it's time for new stuff and I recommend you do too!
By: Your Neighbor
Date: January, 2008
Don Khamapirad knew that I had been looking to purchase a PDA and was kind enough to advise me when Guide Services was having a sale. When I visited the store, Bijan was very helpful in guiding me to the device that best suited my needs. Because Don took the trouble to notify me, I was able to save a couple of hundred dollars on a Treo 755. Since my purchase, he has been very helpful when I have had questions about using my new Treo. From advising me of the sale to helping me select my device to following through after the sale, my experience at Guide Services has been wonderful. I couldn’t be happier.
By: Mike Porter
Date: November, 2007
Very professional.Don not only solved our problems but had enough incite to realize that my friend, who has the account, had some disabilities and he went out of his way to explain things to her so she would understand and made a very good effort in a professional but kind way to do both Sprint and the Client a service. It is rare to see this. Consider him for upwardly mobile moves within the company. I know I can trust what Don tells me and that is what is important.
By: MV Accountant
Date: August, 2007
Cell phones and plans. It is all Greek. Don not only worked around my hectic schedule, but came to my office and took time to translate the cell phone bill from the other company into English.
He analyzed my needs as a business owner for the equipment and plan that fit me and was the most helpful person.
Thanks Guide!!
This Neighbor Says
- Offers exceptional service
By: Your Neighbor
Date: August, 2007
I will never buy a cell phone online again. If you value service in the event you ever need any help with your phone, I highly recommend Guide Services. They are a SPRINT store.
By: FountainBlue
Date: July, 2007
Al and his team at the SPRINT store pulled out all the stops and went the extra mile to make sure that I went home with a working TREO. He even went so far as to make the annoying calls to the provider to get me hooked up. Now that's redefining my definition of service, particularly from a cell phone/wireless vendor. Check it out for yourself!
By: Kris
Date: June, 2007
Don, Al and everyone else in this Sprint store are BY FAR the best customer service people I have ever had the pleasure of doing business with! I have been a Sprint customer for 10 years, and have never had the highest customer service level then I have experienced at Guide Services. I will send all my friends there. Oh, and I love my 2 new phones! Thanks to all at Guide!
By: Stephen
Date: June, 2007
I stephen nunley purchased a laptop in Mountain View on June 20, 2007. I drove to the Mountain View Sprint store to purchase the Sprint mobile broadband. Don, a kind sales associate, was very nice and patient when he connected the Sprint mobile Broadband to connect me online. When he experienced some difficulty in the initial connection, he called the Sprint technical Support lline for additional service. This, by the way occurred after store hours. I insisted on returning the next day for the connection. He turned me down. He wanted to help me then and there and not have me come back the following day, though the store was closed.
Saturday, June 23rd I was in aparking lot when I tried to go online with my laptop in my truck. It did not happen. I drove to the Mountain View store. Don, again, assited me. He informed that the Broadband service was working okay. Then he trouble shot a technical problem that I was having with my ipod. Everything is okay.
Don and Al are great sales associates for your company. I will tell all my friends about the superior service that I received while in the store. Hopefully, i can convince my friends to change their existing phone service and come to the Sprint store. Thank you for taking the time to read this email.
By: altsai
Date: May, 2007
I am extremely happy to see that Mountain View has a Sprint store now! I had to drive all the way to the Palo Alto store before, which was the closest one, take around 30 minutes to find parking, and then deal with the horrible customer service the Palo Alto store provided.
My visit this past weekend at Guide Services was extremely smooth and pleasant. I was able to upgrade my Sprint phone to the latest Samsung Upstage MP3/Cellular phone, and received the absolute best customer service from Don and Al.
I highly recommend EVERY Sprint existing/potential customer to visit Guide Services =)
