Car storage in Alexandria, LA

Cons: There's dissatisfaction with backend issues like the rental cost being hiked multiple times within a single year, which is a common concern for storage renters across the board.

Pros: Customers repeatedly praise the self-storage facility for its remarkably friendly staff and their helpful attitude, as well as emphasizing its affordability and efficiency in service, processes, and atmosphere.

Cons: Patrons frequently criticize the poor customer service, which is exemplified by long phone hold times, employees not returning calls, and inattentive staff at the facility. There is also dissatisfaction with the mismanagement of reservations causing delays, overcharges such as $1/mile fee that come across as taking advantage of customers, and undesirable service encounters including rudeness and unhelpfulness from the representatives. Additionally, there seems to be a lack of clear communication and reliability when it comes to honoring confirmed rental timeframes, adding substantial inconvenience to the customers' experiences.

Pros: Customers appreciate the accommodating service such as extending rental periods and praise the efficiency of some staff during the check-out and check-in processes. The company also offers competitive rates and is commended for having the necessary items available for rent or purchase.