Climate controlled storage units in Athens, GA

Cons: Significant service failures include unreliable vehicle availability even with reservations, poor overall management, and instances of unclean and unsafe equipment. Complaints about unprofessional staff behavior and inattentiveness, coupled with frustrating encounters concerning billing issues, are also noteworthy.

Pros: Customers praise the facility for its exceptional cleanliness, the professionalism and friendliness of the staff, and prompt and helpful customer service experiences.

Cons: Despite the previously praised attributes, several customers highlight critical challenges: frequently mentioned issues include **unexpected rent increases**, some experiencing jumps as high as from $169 to $224 in two years. There have also been **non-disclosed price hikes** and reports of **pests and security concerns**, such as undesirables loitering around the entrances. These issues, combined with instances of inaccessible customer service and intermittent problems with facility maintenance like inconsistent lighting and air conditioning, have left some tenants dissatisfied enough to move elsewhere.

Pros: Customers have praised the self-storage facility for **exceptional customer service**, indicating help with understanding lease agreements and praise for **courteous staff** involvement. The cleanliness and security measures such as efficient gate operation and **climate-controlled units** have been repeatedly commended.

Cons: However, since Midgard Self Storage took ownership, there are concerns about massive price increases, issues with pest infestations damaging belongings, problems with secure gate access, strict rental termination policies perceived as unfair, and poor customer service experiences including with college students as reported by frequent users.

Pros: The facility has maintained positive remarks regarding cleanliness, upkeep and friendly staff, it’s known for Good security and an easy rental process are also noted by some clients.

Cons: A reoccurring nuisance expressed by customers is related to occasions where access difficulties arise, compounded by the frustration that unforeseen hiccups such as issues with code access can cause significant disruptions to planned activities. Additionally, incidents like losing money in a lock dispensing machine, albeit swiftly addressed, highlight occasional operational glitches that obscure the otherwise smooth customer experience.

Pros: Clients advocate for the facility due to its exceptional cleanliness, swift and effective service assistance, and skilled staff proficient in their conduct and who provide excellent customer support.

Cons: Despite the facility's strengths, significant concerns include **wrong address details causing substantial inconvenience** and a **troubling rodent issue** within units, suggesting a dip in overall maintenance quality. This facility may also lack sincerity in resolving clients' grievances, based on a reported insufficient response to customer complaints about the infestation.

Pros: Customers appreciate the self storage for its cleanliness, friendliness, and seemingly robust security system.

Cons: One notable drawback includes the presence of **rodents** in the storage units, which caused damage to customers' possessions, accompanied by an inadequate response from the facility management when the issue was brought up. Users also express dissatisfaction with the **complicated access codes required for entry and exit** and the **restrictively small size** of some units which barely accommodate a motorcycle.

Pros: Customers frequently praise the facility for its cleanliness, around-the-clock access, and especially for having a friendly, knowledgeable, and accommodating staff.