Climate controlled storage units in Burbank, CA

Cons: Among the issues expressed by customers, the most significant **complaint** is about a perceived bait and switch tactic regarding pricing, with an experience of **unethical upselling** from a contracted price which desperately inconvenienced a customer. Other noted concerns include a **sharp price increase** over a span of years, a lack of equipment to **transport items**, pest control issues such as **roaches**, and occasional **difficulty in payment** methods and reaching customer service.

Pros: The storage facility frequently receives praise for its **cleanliness** and **customer service**, with multiple customers describing the staff as friendly, welcoming, and knowledgeable.

Cons: Concerning issues reported by customers include **significant and unannounced price hikes**, continuous **safety concerns due to the presence of unauthorized dwellers**, specifically during the **closed office hours on weekends**, which also lacks necessary patrol and monitoring.

Pros: The facility stands out for its exceptional cleanliness and customers appreciate the professional, helpful service they receive.