Covered RV & camper storage in California, MD

Cons: Customers voice concerns about sudden and significant price hikes during their rental period, as well as mentioning hidden fees that become evident only upon signing the rental agreement. Additionally, some customers perceived policies favoring new renters over current ones as disingenuous, with fresh tenants being offered lower rates.

Pros: The facility receives consistent praise for its cleanliness, climate-controlled spaces, and the friendly, professional customer service offered by the staff.

Cons: However, there are concerns about the billing practices, including the absence of prorating rent and unexpected price increases without adequate notice. Additionally, some customers have reported frustration with non-secure facility aspects, pointing out gaps in the fencing.

Pros: Customers frequently praise the facility for its cleanliness, easy-to-navigate website for online check-ins, professional and exceptionally helpful staff, and well-maintained grounds and units.

Cons: Predominant grievances include significant rent hikes following management change, unfriendly online and telephone payment systems often leading to late fees, and damaged units due to the facility's lack of climate control and persistent moisture problems. Additionally, customers note the lack of maintenance and on-site staff and forced insurance purchases as considerable downsides.

Pros: Customers frequently highlight the exceptional customer service from management, like the helpfulness and security assurances offered, and appreciate the 24-hour access as well as the cleanliness of the facility.

Cons: Customers repeatedly report significant security concerns with broken gates frequently being left open, leading to potential safety issues. There is also strong dissatisfaction with the rental office's accessibility, with multiple instances of staff absence during business hours, poor communication, and frustrating online reservation problems unresolved by customer service. Moreover, inconsistent and misleading information regarding the conditions of storage units, such as false climate control claims, heightens customer distress and distrust.

Pros: The self storage facility offers competitive pricing, and online services for ease of renting units, alongside a clean and secure site. Staff, when present, are known to be responsive, polite, and professional, enhancing the customer experience.