Self storage units in Carbondale, IL

Cons: Despite generally positive service, there are reports of inconvenient business hours, confusion with 24/7 access not being as advertised, and occasional unavailability of staff during purported open hours. Some customers highlight significantly inconvenient rental pickup and drop-off logistics, as well as a notable instance of poor customer service when it comes to specialized knowledge such as propane tank regulations.

Pros: Customers appreciate the facility's professional, polite, and helpful staff who rectify issues promptly as well as the array of additional materials available to aid in moving and storage. The location and ease of rental process are also commended, and the facility is kept clean and presentable.

Cons: Numerous customers have voiced concerns about safety, with thefts being a pressing issue, especially during peak times such as student move-in/out periods. There are also complaints about misleading information regarding 24-hour access and a cumbersome booking system that has led to mistakes with billing and reservations, leaving customers frustrated with a lack of resolution from customer service.

Pros: The self-storage facility has been praised for its continuous cleaning efforts, climate control, and inclusion of amenities like restrooms and air conditioning to protect belongings from damage, reflecting good maintenance.

Cons: However, incidences of theft with inadequate security systems such as missing CCTV and the facility not honoring advertised 24-hour access have impressed upon customers a sense of unfulfilled expectations. Furthermore, the limitation in available storage units, particularly during peak seasons, poses a notable inconvenience.

Pros: Numerous customers appreciate the cleanliness of the facility, the professionalism and friendliness of the staff, and the establishment's general safety and affordability, with insurance coverage being advantageous.