Outdoor car storage in Denton, TX

Cons: A few customers have cited a lack of communication regarding payment procedures, leading to units being auctioned without sufficient notice; additionally, access to the storage is limited for those working 9 to 5 jobs due to early closing times, and reaching the facility by phone can be difficult for customers looking to resolve issues or make payments.

Pros: The self storage facility is commended for its friendly and helpful staff, maintaining a clean environment, holding stable rates particularly valued by long-time customers, and handling issues promptly like when addressing break-in attempts.

Cons: Despite these positive features, customers have expressed frustration over the storage facility's significant and frequent rent increases, hinting at potential underlying frustrations regarding the cost of maintaining a space at this location over time.

Pros: The facility boasts excellent cleanliness, top-notch customer service, particularly from the manager, and additional amenities that enhanced user experiences during hot days.

Cons: The most significant and recurrent criticisms point to security concerns, including burglary incidents, and a lack of visible managers or staff to assist customers, occasionally contributing to access issues. Customer service is described as lacking, with reports of rudeness and inefficiency, while another troubling theme is pricing policy complaints where the facility reportedly refuses to pro-rate charges or inform customers of payments due in advance. There are also serious allegations of staff misconduct and theft from the units.

Pros: The storage units are appreciated for their cleanliness and climate control, with some respectable management taking measures to ensure customer satisfaction and resolve complaints.