Climate controlled storage units in Grand Rapids, MI

Cons: Reviews repeatedly mention struggles with water leakage leading to damage of personal items, which points to potential issues with unit maintenance, and some customers have experienced problems with access and lack of response from management. Additional worries include high pricing and some concerns regarding general cleanliness and security.

Pros: Customers appreciate the facility for its overall cleanliness, strong security features, and the convenience of the rent process. The staff is particularly noted for providing a friendly and knowledgeable service that enhances customer satisfaction.

Cons: There have been multiple instances of poor customer service ranging from carelessness to rudeness among the staff, and customers have voiced frustration over unanticipated, excessive charges and poor communication, which raises concerns about the management and staff respect towards the customers. Additionally, reports of consistently inflated fees and dismissive interactions suggest an overarching, problematic approach to customer experience.

Pros: The facility seems to offer quick service and staff help in certain matters, along with competitive prices and maintained inventories for specific items like hitches and auto-transports.