Outdoor RV & camper storage in Greensboro, NC

Cons: The self storage facility faces criticism for frequent rate increases, which could potentially deter long-term customers, and for challenging phone communication, with a $20 service fee on phone payments. There are also instances of accessibility issues, such as staff not being present during stated office hours and unresponsive management. Security concerns have emerged with customers finding valuables stolen from their units.

Pros: Customers appreciate the variety of storage unit sizes and the inclusion of insurance, with some highlighting the presence of security cameras and clean facilities. The staff is generally noted for being polite and willing to assist with customer service needs.

Cons: Despite a management team that often receives positive feedback, customers consistently cite dissatisfaction with billing issues, such as being charged for a full month even when moving out early and misleading promotions. Some reports of security concerns, such as a broken gate left open and poor climate control within units, potentially compromise the safety and condition of stored items. Moreover, there has been mention of instances of absent staff and difficulties in customer service.

Pros: The facility is highly praised for its cleanliness and staff who provide wonderful customer service, including accommodating various storage needs swiftly on the same day. Customers appreciate good deals offered and the ease of moving in.

Cons: Some customers feel strained by policies from management, mentioning considerably high rent increases post-acquisition. Additional stress stems from discrepancies in information provided by different locations, with some customers experiencing confusion and frustration due to miscommunication or misinformation, overshadowing some of the service excellence.

Pros: The facility scores high marks for cleanliness, thoughtful staging with clearly labeled access hours, and robust security featuring numerous cameras. The customer service is frequently praised, highlighting responsiveness, assistance with issues, and personnel going the extra step to ensure a smooth experience.