Covered boat storage in Groton, CT

Cons: **Customers have expressed significant frustration due to multiple price increases writhin short periods** and **unforeseen additional fees such as surprise insurance costs**. Furthermore, there have been **reports of pests like spiders and mice** in some units and **difficulties in contacting or locating staff on site**, leading to inconvenience.

Pros: The storage facility is praised for its exceptional customer service, reliable security features with cameras and gates, as well as clean and secure units.

Cons: Some customers have experienced unprofessional behavior from management to the extent of involving the police, which overshadows the storage facility's other aspects. Reports of price hikes in just three months into the service, despite promises of stable rates, add to the frustration due to misleading information regarding pricing.

Pros: The self-storage units have been praised for their actual storage capabilities and decent customer service with staff members like Nancy being acknowledged for great service.

Cons: However, the facility has been called out for hidden **deposit requirements**, misleading **lock policies**, and occasional **customer service problems**; additionally, complaints include **pest infestations** and inadequate **climate control in some units**.

Pros: Clients appreciate the storage's **cleanliness** and user-friendly **online services**, while also noting **professional** and **courteous staff**.

Cons: Nevertheless, patrons report substantial dissatisfaction due to the apparent absence of prorated fees for partial months, making mandated full-month payments despite less usage a recurrence of concern among experiences, amplifying the sentiment of costly rates.

Pros: Customers are generally pleased with the clean and secure facilities, highlighting its convenient location, efficient and courteous customer service, and the facility’s ease of access.