Indoor boat storage in Hickory, NC

Cons: A common and significant concern for many clients revolves around unanticipated steep rent increases, which create financial strain and appear to be an aggressive pricing strategy that diminishes customer satisfaction.

Pros: Customers frequently compliment the facility for its neatly maintained, clean, and easily accessible storage units with complementary remarks about the helpful and friendly customer service.

Cons: There are frustrations regarding unanticipated rental increases and issues with online bookings not being recognized upon arrival. Some customers also faced delays in receiving refunds when problems arose. Even with the first month advertised as free, additional fees can make it less of an incentive.

Pros: Customers appreciate the cleanliness of the facility, the helpfulness and responsiveness of the staff, and the security measures in place. The storage units are well-liked, and the property is nicely laid out, providing a positive user experience.

Cons: Multiple customers encountered misleading promotions and difficulties speaking with a real person for issues like wrongful delinquency notices and cancellations. Discontent is echoed regarding unnecessary insurance costs accompanying break-ins, which alludes to potential security lapses, and frustrations over rental terms and billing processes were evident.

Pros: The facility boasts helpful and friendly staff, convenient payment and reservation systems, and is appreciated for proactive management actions seeking to improve customer satisfaction. The units are also noted for keeping contents dry, even in rainy weather, and easy online access allows for smooth transactions.

Cons: A significant concern for customers is the steep and consistent increase in pricing, with some experiencing a doubling over a three-year period, and there have been complaints regarding poor staff communication early in the morning which affected the quality of service received.

Pros: Numerous customers have lauded the self storage facility for its ease of online processes, the cleanliness of the location, and a smooth reservation system that can be handled entirely online for convenience.