RV & camper storage in Highwood, IL

Cons: Notably, there is a concern regarding the pricing policy, with experiences of a significant price hike after an initial discount period, which might suggest a pattern of unexpected costs for customers.

Pros: Customers are satisfied with the straightforward rental process, the cleanliness and organization of the location, and the helpfulness of staff who made choosing the correct unit size an easy task.

Cons: Repeated complaints include unprofessional and confrontational staff behavior, hidden fees such as a charge for after-hours returns, and insufficient electricity supply for RV storage which couples with dust issues from a neighboring factory affecting vehicle cleanliness. There have been instances of theft and damage to personal vehicles, and accusations of racial discrimination arose, eliciting a need for staffing improvements.

Pros: Customers appreciate the staff's friendliness, availability of different truck sizes, parking space, packaging items, and climate-controlled storage options. Communication is noted to be great, and the rental process is described as easy by some.

Cons: Although customers speak highly, typical complaints for self storage facilities may include potential price hikes, inconveniently located units, unexpected hidden fees, and a lack of advanced security measures that a customer might experience elsewhere.

Pros: Customer feedback highlights outstanding service, friendly and helpful staff, as well as a facility that is clean, secure, and maintained to high standards.