Climate controlled storage units in Indianapolis, IN

Cons: The negative experiences at this storage facility appear more acute, with issues including a security lapse where items were stolen due to a camera blind spot, trouble updating account holders leading to consistent billing problems, and an elevator being out of service for days severely hindering access. Customers also report poor handling of complaints, unreturned calls, and difficulties in getting necessary documentation, creating a feeling of customer negligence.

Pros: Customers frequently praise the cleanliness of the facility and commend the exceptional customer service provided by staff, who are often described as professional, friendly, and efficient, especially in assisting customers promptly and with enthusiasm.

Cons: Despite the cleanliness and availability of features like the move-in special truck, negative remarks focus on incidents of poor customer interactions, particularly complaints citing unprofessional and discriminatory behavior by specific staff members. Additionally, the storage service’s steep pricing and inadequate availability of utility items like carts for such a large facility have left some customers dissatisfied.

Pros: Customers frequently praise the exceptional customer care, noting superb assistance that offers an almost luxury, "white-glove" service while moving in. The facility has often been described as clean, secure, and comes highly recommended for its attentive management and hassle-free rentals with promotional benefits.

Cons: Citing serious grievances, customers point toward vermin infestations, issues with billing such as unauthorized charges and problematic refunds, misrepresented unit sizes, limited availability of carts and on-site amenities like bathrooms being too warm, alongside experiences of deceptive practices from staff and frequent communication breakdowns that inspire distrust and frustration.

Pros: Patrons highlight the self-storage facility's cleanliness, varied unit size offerings, affordability, and robust security measures including double gates and climate control options, as well as the staff's ability to communicate in multiple languages, a pro for non-English speakers.

Cons: Some customers have encountered severe issues such as unauthorized lockouts that drastically affect access to property, as well as occurrences of cockroach infestations which necessitate the discarding of belongings; additionally, break-ins highlight potential security concerns.

Pros: Customers frequently praise the facility for its cleanliness, secure units with climate control options, and considerate staff providing excellent customer service.

Cons: One major issue is the hazardous entry and exit conditions, particularly for the basement level tenants, caused by a frequently broken secure access point and resulting in safety concerns, including potential break-ins. Management is reported to be uncooperative and unresponsive, raising serious customer service and facility management concerns.

Pros: Customers consistently appreciate the facility for its helpful, patient, and professional customer service, as well as the clean, secure, and well-maintained environment.