Climate controlled storage units in Ithaca, NY

Cons: Customers have experienced significant issues such as the facility being unexpectedly closed on weekends, which is a major inconvenience, especially when scheduled moves are disrupted. Additionally, poor customer service over the phone, including instances of representatives hanging up on customers, has been a repeated complaint emphasizing a need for better training or support in the call center.

Pros: The staff at the facility has received compliments for being helpful and kind, indicating a positive in-person service experience.

Cons: Notable issues include billing problems, such as customers being charged for additional time not needed and prices not being prorated, a clear need for better communication on key returns and monthly renewals, and sporadic complaints about discrepancies between online reservations and in-person experiences.

Pros: The self storage facility is praised for its cleanliness, security, and ease of moving items in and out due to convenient processes and helpful staff; temperature control is also well-maintained for safekeeping of belongings.