Self storage units in Jacksonville, FL

Cons: Criticisms include major dissatisfaction with access to live customer service, difficulties and confusion in the rental process, and concerns about security issues involving theft, alongside frustration over unexpected rate hikes for storage units that may compromise customer items.

Pros: The self storage facility is praised for its excellent customer service, specifically employees who go above and beyond to accommodate client needs, with certain personnel frequently acknowledged for their helpfulness and capability.

Cons: However, customers report significant issues with security, as thefts and vandalism occur regularly, with management reportedly being unresponsive. Many have complained about the presence of rodents, ineffective pest control, fluctuating temperatures that are unsuitable for sensitive items, regular price hikes, and inconvenient operational hours.

Pros: The self-storage facility is frequently described as having a clean environment, amiable and knowledgeable staff, and units that are conveniently accessible, climate-controlled, and spacious.