Self storage units in Key West, FL

Cons: Issues such as unreliable elevators leaving customers stranded signal operational problems. Accusations of deceptive billing practices, particularly related to promotional offers, impact trust. Despite overall positive interactions, some customers encounter significant unhappiness with service quality, including rude staff and unsuccessful refund requests for unfit storage spaces.

Pros: Reviews indicate a friendly and helpful staff, with ease of access and use being common praises. Facilities are noted for their cleanliness and climate control settings, contributing to a positive storage experience.

Cons: Despite the strong emphasis on customer service, there have been incidents of unnecessary multiple billing within a short timeframe, causing significant inconvenience, especially by tying up funds on a business credit card without timely resolution. This issue reflects potential systemic administrative errors and highlights a critical area for improvement.

Pros: The facility boasts easy access, cleanliness, and a well-lit environment with reasonable prices, backed by a professional and exceptionally friendly staff that provides seamless transactions and high-quality customer service.