Outdoor car storage in Longmont, CO

Cons: The primary grievance customers express involves significant price hikes, with instances of rent doubling and rates being increased by over 100% in about two years, signaling a pattern of aggressive price increases targeting long-term storage users. This can be particularly distressing to those who depend on storage during vulnerable transition periods.

Pros: Customers have repeatedly praised the friendly and helpful staff, specifically Jeremy and Kevin, for their outstanding service during move in and overall customer relations. The facility is frequently commended for its cleanliness, secure environment, and easy online setup, making it a top choice for those seeking self storage solutions.

Cons: Significant criticisms include staff displaying concerning unprofessionalism and poor customer service skills, and deceptive practices over fuel policies for truck rentals, leading to extra costs. Additionally, experiences of insensitive treatment towards customers in difficult situations and inflexible charging methods lead to dissatisfaction. Customers feel markedly affected by unexpected price hikes and some feel targeted or treated unfairly.

Pros: Customers value the cleanliness of the facility and praise the friendly staff, acknowledging that service is typically knowledgeable and efficient, with easy processes for starting and ending a rental.

Cons: On the downside, experiences with clerical errors leading to wrongful lockouts, multiple complaints of unavailability of staff during business hours, and substantial concerns over weak security make customers question the reliability. Additionally, the presence of rodents and problems with stolen property have been upsetting and remain significant issues for customers, indicating possible lapses in maintenance and security protocols.

Pros: This storage facility receives high praise for its affordability, helpful customer service, and the integral presence of the friendly facility dog, Camo. Cleanliness and secure storage also stand out as significant benefits to users.