Indoor boat storage in Manhattan, NY

Cons: Some customers report frustration with an unannounced system update that led to confusion and unfair late fees, alongside a concerning implementation of unrequested insurance charges which can exacerbate the cost for renters.

Pros: The storage facility boasts exceptionally friendly and dedicated customer service, with several mentions of helpful staff members. Moreover, customers enjoy good web pricing deals and easy access to drive-up units.

Cons: A persistent pattern of complaints centers on unreliable opening times, as staff frequently close the facility earlier than advertised; this inconsistency causes significant inconvenience for day-to-day storage access. Additionally, customers report experiencing unannounced and considerable price hikes, non-responsive management when issues arise, and lack of follow-through on service promises. These persistent grievances emphasize systemic issues that could significantly affect a renter's experience and satisfaction. Customers may encounter unscheduled facility closures, including during holidays, despite confirmations of being open, and difficulty accessing customer service for support or refunds, enhancing the substantiality of service deficiencies.

Pros: Customers appreciate the cleanliness, climate control, and availability of needed supplies at the CubeSmart facilities. Many users also praise the quality customer service, particularly from a standout manager named Jeffrey, who exhibits professionalism and exceptional customer service.

Cons: Customers voice their dissatisfaction with the experience of poor maintenance, such as a persistent rat problem in one of the buildings, neglected light repairs in the units, cleanliness concerns, and safety issues felt by some clients. Additionally, there are transparent frustrations with annual rent increases and a questionable level of security in certain areas of the premises, negatively impacting the overall storage experience.

Pros: The facility has been praised for excellent customer service, a helpful and friendly staff, and its convenient accessibility. Customers also find the security at some units reassuring.