Indoor RV & camper storage in Martinsburg, WV

Cons: Despite numerous reports of excellent customer service, isolated incidents of unfriendly office personnel can outweigh highly positive experiences. Customers have reported problems with access codes, potentially adding stress to moving and storage processes without any preemptive resolution instructions communicated.

Pros: The facility boasts commendable staff who provide friendly and professional customer service which includes across-the-board mentions of management going the extra mile nutritionally and informationally. Easy setup for services and convenient payment options, paired with clean, accessible, climate-controlled units, enhance customer experience.

Cons: There have been issues with outdated information on the website regarding services offered, and at least one customer was impacted financially by strict late fee enforcement and access restrictions during difficult times.

Pros: Many customers appreciate the facility for its exemplary cleanliness, around-the-clock access, and commendable security. Moreover, exceptional customer service seems to be a consistent highlight.

Cons: The prominent concern voiced by clients involves price hikes during the rental period. This storage facility, like others, may also not disclose additional fees upfront, potentially affecting the overall budget of renters seeking long-term storage solutions. While the reviews highlight an overall positive experience, these financial issues carry significant weight for consumers.

Pros: Customers repeatedly praise the facility for impeccable customer service, security with gated access, clean units, and reasonable prices. Regular mention of a smooth rental process and helpful staff add to overall satisfaction.

Cons: There is notable frustration express by many customers over significant price increases, particularly when there is a change in ownership, alongside the discontinuation of previously available Veteran discounts, these financial concerns perhaps overshadow otherwise positive aspects and have been negative enough for at least one customer to advise against using the storage facility.

Pros: Customers appreciate the courtesy and friendliness of the staff, and specific mention was made about helpfulness with technical issues while managing accounts.