Self storage units in Montgomery, AL

Cons: Despite generally positive interactions, some customers feel disgruntled over significant price hikes that seem unreasonably high, contributing to an impression of excessive profit-making at the expense of loyal patrons.

Pros: The self storage facility is celebrated for its strong security measures, overall cleanliness, helpful customer service, and affordability, adding to the ease of experience for customers.

Cons: The storage facility's customer service has been tarnished by incidents of rude staff can cause wasted time and frustration due to poorly installed equipment and insufficient staffing levels; alongside operational failures like defective propane stations, widespread complaints about the ineffective reservation system, and unqualified personnel for significant tasks related to safety and functionality. These systematic issues seem rooted in management oversights and a lack of trained staff, implying wider operational concerns beyond individual experiences.

Pros: Customers appreciate the helpful staff, the affordability with great rates, as well as the facility offering a range of truck sizes for different needs. While the actual performance of staff members was mixed, the intention to resolve issues and provide good service, particularly by certain attendants, is acknowledged.

Cons: Numerous clients report frequent and unannounced rent increases and problems with gate functionality that risk vehicle damage, with additional grievances about a lack of compensation for facility malfunctions leading to additional moving costs. The significant late fees and unresolved lockout issues deliver added frustration for users, creating an impression of an unreliable service.

Pros: Customers have praised the facility's overall cleanliness, good maintenance, and customer service that brought them conveniences, such as discounts, easy online payment, and quick service delivery.

Cons: Despite the secure assurances, instances of theft such as the stolen catalytic converter demonstrate possible lapses in security, particularly in spots not fully covered by cameras. Furthermore, the facility is not BBB accredited and denies liability for possessions, highlighting the need to individually insure stored items.

Pros: The self storage facility is hailed for its clean and well-maintained units, friendly and helpful staff, and secure locations that offer 24x7 surveillance and other safety features.

Cons: However, customers report consistent and frustrating issues with being unfairly charged for gas despite refilling the tanks, faced hidden fees for unverified damages or cleanliness concerns, and even had trouble with double booking and misplaced keys; customer service occasionally presents with unprofessional behavior, made evident through unduly charges post rental and negative interpersonal encounters, like being argumentative. Additionally, security is a concern as there are reports of break-ins and theft.

Pros: The staff at this facility are often praised for being helpful, patient, and efficient; the selection of items available for rent seems ample and the facilities are clean and well-maintained overall.

Cons: Despite the overall positive reception, some customers express dissatisfaction due to early closing times that are inconsistent with advertised business hours, and difficulties encountered when trying to find available carts for transport of goods within the facility.

Pros: The self-storage facility is praised for its cleanliness, security, and exceptional customer service, with a simple online process complemented by an efficient in-person follow-up, and appreciated amenities include climate control, availability of locks and keys, and prepayment notifications.