Boat storage in Norman, OK

Cons: There has been a repeated pattern of security issues including thefts, as well as the facility's gate being frequently out of service, non-communicative management during these incidents, and a general state of disrepair such as potholes and units being exposed to dirt and weather. Customers also emphasize dissatisfaction with significant and recurring rental rate hikes without adequate notice, sometimes accompanied by substandard service.

Pros: Customers have praised the facility for offering help when needed, and for being accommodating during auction transactions and rental agreements, with certain staff members consistently providing exceptional service.

Cons: There have been reports of miscommunicated and unfulfilled reservations, unreliable climate control in storage units, issues with vehicle cleanliness, and concerns about misleading information and unavailability. Additionally, customer interactions have included instances of inability to resolve complaints and rude behavior from personnel.

Pros: Customers value the helpful and courteous staff, with some receiving fantastic customer service. The cleanliness of the facility, smooth check-in process, and attentiveness during busy times are also highlighted as appealing aspects.

Cons: Numerous complaints revolve around unreliable gate opening times leading to inconveniences, and issues with autopay resulting in wrongfully applied late fees have greatly affected customer satisfaction. Security concerns arise from reports of break-ins, with questionable management response and insufficient surveillance coverage exacerbating the distress. Additionally, ongoing maintenance issues, indicated by poor road conditions and unclean premises, further overshadow the cheap pricing and helpful staff.

Pros: Customers frequently praise the storage facility for its affordability, particularly noting unit prices to be substantially lower than other nearby options. Positive customer experiences frequently mention the friendly staff who are helpful and kind, easing the stress which often comes with moving and storage needs.