Climate controlled storage units in Roanoke, VA

Cons: Despite the friendly staff, client experiences are marred by persistent issues with pests and sanitation, including widespread cockroach, mice, and bed bug infestations. Problems with unpredictable and substantial price hikes, lack of usable equipment like trolleys, and often nonfunctional elevators underscore the frustration. Staff occasionally absences during office hours and poor communication add to the negative experiences faced by many.

Pros: Customers appreciate the facility for its overall cleanliness, well-maintained units, and helpful staff members who resolve issues efficiently and exhibit professional and friendly conduct.

Cons: Common issues include dramatic rent increases even during the facility's off-peak periods, steep late fees, and unreliable access at certain times due to limited staffing, creating inconvenience for customers. Some have reported concerns about the safety of their vehicles while loading and unloading at less visible entrances.

Pros: Customers frequently praise the facility for its exceptional cleanliness, secure environment, and helpful and friendly customer service personnel. Climate-controlled units are offered at fair prices, contributing to a largely positive rental experience.

Cons: There have been issues with disorganization, faulty rental equipment, inadequate customer support, intentional pricing tricks, and a severe privacy breach causing significant customer dissatisfaction. Other recurring problems include payment complications with options like credit card-only policies and unexpected additional charges.

Pros: The self-storage facility is lauded for its cleanliness, helpful and professional service, and incidents of going above and beyond in customer assistance, with extra perks, such as providing a lock or beverages for the trip.

Cons: Some customers have reported water damage compromising the safety of stored items and distrust in management's capability to address issues such as poor maintenance of access doors and lack of security, leading to unsafe conditions. Complaints extend to access restrictions due to dysfunctional entry mechanisms, making it hard to reach belongings when needed.

Pros: Customers consistently appreciate the exemplary customer service, and highlight cleanliness, along with indoor, drive-through loading/unloading as top benefits of the facility. Many note the facility's renovation and climate-controlled environment.

Cons: The most significant complaint comes from customers encountering a completely lackluster experience at the Cube Smart Roanoke location on Sundays, due to poor management and the absence of promised materials, contributing to a distressing move-in day.

Pros: Customers appreciate the facility for its user-friendly technology with phone-controlled locks, courteous customer service, and the accommodating nature of the staff in assisting with the selection of appropriate storage units.