Covered boat storage in Rochester, NY

Cons: Experiences with management have been notably poor, including rudeness and unprofessional behavior, with some customers facing repetitive and potentially unwarranted locking of their units due to late fees.

Pros: Customers report that the facility is very clean, has easy access, and offers excellent service with amenities like air conditioning and carts for moving items.

Cons: The most significant issues include mice infestation, non-processing of auto-pay resulting in the loss of belongings and legal actions being taken, stolen property, and rate increases that lead customers to vacate their units. Other customers are particularly upset about the facility's failure to maintain open communication, marked by accusations of dishonesty regarding attempted contact.

Pros: Customers appreciate the facility's cleanliness, high levels of customer service, and secure, well-maintained environment for their belongings, with staff members often mentioned for their helpfulness and kindness.

Cons: However, there are concerns about the high cost of rentals, as at least one customer found the price to significantly impact their budget. Standard storage facility challenges may include potential price increases over time, inconvenient locations for some customers, unexpected additional fees, and questions of ample security measures.

Pros: Customers frequently praise the facility for its exceptional cleanliness and the accessibility of the storage units. The staff is repeatedly recognized for providing helpful, patient, and efficient service that enhances customer experience.