Covered boat storage in Roeland Park, KS

Cons: The storage facility has faced serious complaints, including massive rate hikes without sufficient notice and horrendous security breaches where a client’s unit was illegally breached, resulting in the loss of valuables—including an $8,000 dirt bike—and management has history indicating this is not an isolated incident. Additionally, customers have experienced access issues outside office hours with non-responsive staff during emergent situations.

Pros: The storage facility is praised for its excellent customer service, demonstrated by helpful phone support, efficient check-in processes, and employees making the move-in experience smooth. Clients also appreciate the convenient technology, like a mobile app for gate access.

Cons: Despite the positive reception of staff and maintenance, there are concerns about billing mishaps such as being charged twice on a promotion, a problem that can potentially reflect systemic issues in management practices against otherwise commendable customer service interactions.

Pros: The facility is consistently praised for its cleanliness and organization, while the staff, particularly one individual, is highly celebrated for professional, friendly, and efficient service which makes complex processes straightforward and customers' transitions comfortable.

Cons: Consumers face challenges with cleanliness, as units have been found dirty upon first opening, and with navigation difficulties due to poorly maintained lanes which complicates the handling of large vehicles. Additionally, inconsistent billing and arbitrary charges along with hidden fees have left some customers feeling frustrated. There's also dissatisfaction with the level of accessibility to staff and customer service representatives when assistance or information is needed.

Pros: The staff, particularly Marcia and Kelly, frequently receive praise for their excellent customer service, providing a welcoming and helpful experience at the facility. Customers also appreciate the convenience and ease of the new app system for gate access.