Indoor boat storage in Salem, OR

Cons: Despite the high customer service ratings, there are occasional complaints about waiting times for service, such as delays in removing locks, potentially indicating issues with staff availability or management during peak times.

Pros: Customers consistently praise the ease of rental process and the exceptional customer service, especially noting the helpful nature and efficiency delivered by staff.

Cons: However, customers have shared significant complaints about drastic and unannounced rate hikes and a general lack of on-site personnel when issues arise, which translates to poor customer service experiences. Reports of broken gates and ineffective security measures, including a lack of surveillance cameras in certain areas, raise major concerns. Additionally, a problematic website with inaccessible legal terms and unresponsive staff during emergencies create deep customer dissatisfaction.

Pros: This self-storage facility has been applauded for its friendly and helpful customer service as well as the secure and safe environment it provides for customer belongings. Some find the online rental process smooth and easy, adding to overall customer satisfaction.

Cons: However, customers have expressed significant concerns over discriminatory vehicle storage policies, impersonal management through remote monitoring, inability to contact staff on certain days, and serious incidences of mold damage to stored property, accompanied by escalating prices without customer consent.

Pros: The facility often receives praise for clean units, superb on-site management known for friendliness and helpfulness, competitive pricing, and personable customer service that includes special consideration for customers in difficult situations.

Cons: However, **major security breaches have resulted in several customers having their belongings stolen under questionable circumstances,** with poor responsiveness and attitude from management during the incident's aftermath. Moreover, the online rental experience is marked by complications like denied access even after payments and administrative glitches, causing significant inconvenience and frustration.

Pros: The self-storage facility is praised for its good security, clean and spacious units, and knowledgeable, friendly staff who make the rental process easy and efficient.

Cons: A key point of contention surrounds the facility's policies, such as requiring a 30-day move-out notice coupled with a penalty fee, a practice some customers view as excessive and greedy. Moreover, there are severe concerns about pricing transparency, with inconsistencies between advertised and in-person availability, and unexpected rate changes following introductory offers, potentially alienating customers who feel misled or discriminated against during service interactions.

Pros: Clients frequently praise the facility for its exceptional customer service, particularly noting a staff member named Penny for her helpfulness and kindness during the moving experience. The cleanliness, maintenance of the property, and the availability of trucks in excellent condition contribute to customer satisfaction.