Garages for rent in Salem, OR

Cons: Despite the high customer service ratings, there are occasional complaints about waiting times for service, such as delays in removing locks, potentially indicating issues with staff availability or management during peak times.

Pros: Customers consistently praise the ease of rental process and the exceptional customer service, especially noting the helpful nature and efficiency delivered by staff.

Cons: However, customers have expressed significant concerns over discriminatory vehicle storage policies, impersonal management through remote monitoring, inability to contact staff on certain days, and serious incidences of mold damage to stored property, accompanied by escalating prices without customer consent.

Pros: The facility often receives praise for clean units, superb on-site management known for friendliness and helpfulness, competitive pricing, and personable customer service that includes special consideration for customers in difficult situations.

Cons: However, **major security breaches have resulted in several customers having their belongings stolen under questionable circumstances,** with poor responsiveness and attitude from management during the incident's aftermath. Moreover, the online rental experience is marked by complications like denied access even after payments and administrative glitches, causing significant inconvenience and frustration.

Pros: The self-storage facility is praised for its good security, clean and spacious units, and knowledgeable, friendly staff who make the rental process easy and efficient.

Cons: A key point of contention surrounds the facility's policies, such as requiring a 30-day move-out notice coupled with a penalty fee, a practice some customers view as excessive and greedy. Moreover, there are severe concerns about pricing transparency, with inconsistencies between advertised and in-person availability, and unexpected rate changes following introductory offers, potentially alienating customers who feel misled or discriminated against during service interactions.

Pros: Clients frequently praise the facility for its exceptional customer service, particularly noting a staff member named Penny for her helpfulness and kindness during the moving experience. The cleanliness, maintenance of the property, and the availability of trucks in excellent condition contribute to customer satisfaction.

Cons: More concerning are reports of significant security breaches, with instances of units being **broken into ostensibly by someone with insider access**, and management dismissively dealing with serious **lack of adequate security measures**. Additionally, customers are frustrated with **steady price hikes** and some have reported a *dismal exit experience* with pest issues.

Pros: Customers consistently praise the facility for its **cleanliness**, **quick and helpful customer service**, and particular employees who go out of their way to be accommodating and **ensure customers are well-informed**.

Cons: Despite the individual praise for staff, generalized customer concerns include earlier-than-preferred closing times and instances of poor customer service skills, emphasizing the need for widespread excellence in staff interactions. Additionally, negative experiences involving security breaches and customers being locked in indicate potential procedural and safety improvements.

Pros: The facility boasts exceptional cleanliness, easy access, and provides straightforward and honest service without hidden fees, guided by profoundly friendly and professional management.