Garages for rent in Salem, VA

Cons: One persistent grievance is related to price discrepancies, where customers experienced inconsistent pricing between website specials and in-person quotes, with noticeable higher costs than advertised, increasing financial concerns for renters.

Pros: Customers frequently mention the cleanliness and well-maintained condition of the facility, along with outstanding customer service that made them feel welcomed and assisted them thoroughly through the rental process.

Cons: Despite overall positive feedback, there have been notable grievances regarding the facility's management during transitions, including customer complaints about feeling unfairly treated in financial concerns such as loss of rent days and charging late fees, which suggests potential mishandling of customer relations during company changes.

Pros: The self-storage facility boasts commendable customer service, stress-free sign-up, and features like high door height and ceiling availability in a variety of unit sizes; many appreciate the guaranteed safety provided by conveniences such as 24-hour access, gated security, and surveillance cameras.

Cons: There have been issues with disorganization, faulty rental equipment, inadequate customer support, intentional pricing tricks, and a severe privacy breach causing significant customer dissatisfaction. Other recurring problems include payment complications with options like credit card-only policies and unexpected additional charges.

Pros: The self-storage facility is lauded for its cleanliness, helpful and professional service, and incidents of going above and beyond in customer assistance, with extra perks, such as providing a lock or beverages for the trip.

Cons: Several reports criticize the facility for poor communication, instances of unprofessionalism, and follow-through on services, with issues ranging from shifting appointments to threats of financial impropriety. Complaints recurrently mention the poor condition of rented trucks, mechanical issues as well as filthy interiors and staff struggling with technical equipment. Crucially, there are also allegations of theft from storage units, casting significant doubt on the security measures in place.

Pros: Customers frequently praised the friendliness and helpfulness of the staff, citing their willingness to go above and beyond in service. The administration of the lot appears to be set up for straightforward returns, indicating an ease of use for vehicle drop-offs. Additionally, certain locations within the branch received high commendation for excellent customer support.