Self storage units in Spokane, WA

Cons: Some recurring problems reported include severe reliability issues with technology and reservations, like faulty computer systems and miscommunication resulting in inconvenience, as well as instances of rude and unprofessional behavior from staff, adding an element of difficulty particularly with disabled customers. Complaints also mention the use of older, inefficient trucks prone to mechanical problems.

Pros: Customers frequently compliment the storage facility for its clean units, well-maintained vehicles, and excellent customer service with kind and efficient staff members assisting in the handling and rental process.

Cons: There are notable frustrations with restricted access hours that inconvenience customers, along with unpleasant odors from a nearby factory. Reports of unprofessional handling of billing disputes add to customer grievances.

Pros: Customers appreciate the friendly and accommodating staff, complemented by competitive rates and a sense of personal recognition. The presence of live-in staff contributes to a secure and well-protected facility.

Cons: However, some patrons experienced issues, such as sudden and unexpected fee increases, restricted access hours inconvenience for families, and unhelpful staff that remained unwilling to resolve disputes over fees or listen to customers' concerns, creating a sensation of negligence for long-term clients.

Pros: The self storage facility is praised for fair pricing, exceptional customer service, and round-the-clock access, with high security and cleanliness being notable attributes repeatedly highlighted by customers.

Cons: There is confusion about the facility’s layout, suggesting it appears more like an office space than a storage unit. Common issues at storage facilities also include unexpected rent increases and hidden fees.

Pros: Customers appreciate that there have been no break-ins at the facility and that it had the necessary options they needed for storage.