Self storage units in Spokane Valley, WA

Cons: Some customers have experienced frustration due to poor snow removal and hazardous icy conditions, resulting in safety concerns. There is also dissatisfaction with a lack of direct communication with the facility, as interactions are sometimes routed through third-party representatives, leading to inefficiency and repeated customer effort.

Pros: Customers have praised this self-storage facility for its cleanliness, affordability, and enhanced security with gated access, contributing to a safe and trustworthy storage experience. The onsite staff receives compliments for their helpfulness, friendliness, and exceptional customer service.

Cons: Although there is a lack of specific complaints in the feedback available, typical concerns related to self storage facilities, that may affect customers, can include routine price increases, potentially inconvenient locations, extra fees or charges, and occasionally inattentive staff.

Pros: Customers praise the cleanliness, security, and lighting of the facility, as well as exclaim high regard for the welcoming and professional staff which provides excellent customer service and advice. The staff's helpful attitude, clean storage units, and competitive pricing have earned recommendations.

Cons: There are significant complaints about **vermin infestation**, including mice and spiders, suggesting a lack of pest control. Customer service seems inconsistent; some mention **poor communication**, difficulties in obtaining **refunds**, and customer inquiries are often left **unanswered for long periods**. There's also dissatisfaction over management changes, leading to **unfair charges** and terminations, which overshadow the facility's good attributes.

Pros: The facility has accommodating **staff**, offering benefits like a free month and helping customers with payment options, displaying **helpfulness**. Some experiences noted the facility is **clean** and gave a sense of **security** for stored belongings.