Indoor RV & camper storage in Thomasville, GA

Cons: While the service is notable, the facility confronts critiques related to higher pricing, with concerns about hidden administrative fees and the potential for unwelcome price hikes during rental terms.

Pros: The self-storage facility is highly praised for its exceptional cleanliness, strong sense of security, and friendly, helpful staff who provide excellent customer service.

Cons: However, patrons express major dissatisfaction with the management's approach to pricing, pointing out that costs escalate abruptly and insurance must be separately maintained for the stored items. Complaints also involve unforeseen charges, like deposits that were not initially disclosed, adding to clients' frustration. Additionally, customers regret the impersonality introduced by the new corporate management, suggesting the loss of the personal touch that once contributed to an excellent relationship with the staff. Furthermore, instances of strict enforcement of policies without prior courtesy communications for long-standing clients during oversights like slight delays in payments were especially displeasing for them.

Pros: Customers frequently highlight the exemplary customer service provided at the facility, noting that staff members such as Mrs. Juanita and Chris are not only friendly but also go above and beyond in assisting their needs. The cleanliness, safety with well-marshaled security measures, and well-maintained conditions of storage units come across as highly appreciated features.

Cons: Patrons express frustration due to **recurring burglaries** and apparent **lack of security** measures, such as malfunctioning cameras and unsecured gates. Additionally, disorganized management is reflected through inconsistent pricing and **erratic billing practices**. Furthermore, poor maintenance is highlighted by **defective lighting** during nighttime hours.

Pros: The facility is lauded for excellent customer assistance during the moving out process and offers a selection of items through storage auctions.