Climate controlled storage units in West Lafayette, IN

Cons: There are significant concerns about misleading pricing practices akin to bait and switch, as well as frustration over difficulty in receiving promised refunds, suggesting issues with billing transparency.

Pros: Customers appreciate the facility for its professional customer service, cleanliness, ease of online booking, and good security measures with video monitoring.

Cons: There have been distressing experiences involving administrative errors such as double charging credit cards, incorrect truck availability and reservations, and confrontational customer service. Even more alarming were incidents of unsanitary conditions potentially leading to illness, deceptive practices related to rental policies, and failure to honor advertised promotions.

Pros: Customers appreciate the outstanding customer service and high standards of cleanliness, especially the condition of the rental trucks. Employees are frequently noted as friendly, helpful, and accommodating during the stressful moving process.

Cons: Despite universally praised staff and a welcoming environment, common storage rental issues like potential price increases and unspecified security details may still be present.

Pros: Customers consistently commend the facility for its professional yet enjoyable atmosphere, highlighting standout customer service and remarkable cleanliness.

Cons: Despite the ownership change and raises of the rental price, along with additional last month charges after vacating the units have left a number of customers dissatisfied.

Pros: Customers appreciate the cleanliness, ease of access, and the facility management’s straightforward and honest approach, with competitive pricing adding to the appeal.