Covered boat storage in West Springfield, MA

Cons: Despite the high level of customer service, there are instances of staff intruding into personal storage spaces without permission, and malfunctioning access doors causing additional unexpected costs to customers, indicating possible issues with maintenance and communication.

Pros: The facility is praised for its outstanding customer service provided by friendly and professional staff, along with providing a wide range of storage options and secure, weather-friendly solutions at competitive prices.

Cons: **Repeated complaints involve unprofessional and unhelpful staff,** proven inability to honor reservation commitments, clear signs of mismanagement, and pest infestation within the storage units that lead to property damage. Additionally, customers experience **erroneous billing and refusal by management to acknowledge drop-off times conducive to fair pricing**.

Pros: The storage facility provides smooth processes for truck and equipment rentals, as well as speedy and occasionally commendable customer service.