Covered boat storage in Rochester, NH

Cons: Experiences may not reflect situations where customers find issues such as regular price increases or inadequate security, both being common drawbacks in the self-storage industry.

Pros: Customers appreciate that the facility offers prompt service, knowledgeable staff, and fair pricing for heated units.

Cons: Despite the satisfactory customer service, significant concerns have arisen regarding security issues, including reports of units being broken into without timely notification to renters, leading to police reports and management complaints. While great customer service is a highlight, distrust over security measures casts a shadow on the facility’s reliability.

Pros: The self-storage facility has earned praise for its exceptional customer service, with staff described as knowledgeable, courteous, and going above and beyond to assist customers. Users have applauded both the ease of the rental process and automated payments, indicating satisfaction with operational efficiency.

Cons: **Concerns have been raised about safety due to reports of break-ins and theft, including a lack of response from management, and unresolved pest problems like mold and ant infestations, undermining the integrity of stored goods.** Despite surveillance cameras, effectiveness in preventing theft is questionable. Customers also report frustrations with being locked out due to payment issues and perceive this as inflexible customer service when trying to retrieve their belongings.

Pros: The self storage facility is often complimented for its friendly staff and efficient service, making processes like upgrading units and addressing issues easy for customers.

Cons: Despite the positive customer service experiences, security remains a major concern, with reports of a lack of surveillance cameras on individual units and incidents of theft drawing significant attention. Rent increases occurring after relatively short periods also contribute negatively to customer satisfaction.

Pros: Customers generally appreciate the clean facilities, the efficient and smooth rental process, and the outstanding customer service frequently described as helpful and friendly.