Indoor boat storage in Fort Walton Beach, FL

Cons: Repeated complaints suggest serious customer service problems, such as rudeness, inefficiency, and repeated billing issues. Customers report being overcharged with difficult refund processes and experiencing significant inconvenience with issues like wrongly billed extra fees, long wait times, and problematic trucks for moving, all of which negatively affect the overall satisfaction and return intention. Despite attempts to fix hitches and provide last-minute service, the Pensacola facility has set a higher service standard that the focal location does not meet. Additionally, placed items like locked dollies can cause obstructions that intensify customer frustration.

Pros: Some customers admire the friendly and helpful staff and appreciate the cleanliness and professional service at this facility, alongside benefits like the first month free for storage.