Climate controlled storage units in Augusta, GA

Cons: Recurring issues include poor customer service characterized by rude interactions and ineffective communication, misleading website information resulting in inconvenience, and difficulty in accessing units outside business hours. There is also the problem of a hot, inadequately air-controlled environment, delays in the purchase of basic supplies like boxes, and pest infestations within the facility.

Pros: Customers appreciate the facility for its cleanliness, helpful tips on saving money, and the effort of some employees in providing great service and assistance.

Cons: Despite positive staff engagement, customers report issues with the facility, including harboring uncomfortable temperatures and unpleasant odors within the building. Security aspects are also concerning as indicated by incidents involving unauthorized people on the premises. Some customers experienced problems with facility access due to early closures and lack of response from management, and one customer felt uninformed about a change in ownership which caused transparency and trust issues.

Pros: The self storage facility is praised for its cleanliness, friendly and helpful staff, and accessibility features like free flatbed trucks and the availability of useful equipment such as hand trucks. The staff's dedication, especially noted for employee Stephanie, enhances the customer service experience.

Cons: Numerous reports indicate problematic encounters with staff described as unprofessional, rude, and inattentive. Complaints about potentially unethical charges and discrepancy issues regarding fuel levels raise concerns, further tainted by experiences of reservation mishaps and lack of accountability from management.

Pros: Customers appreciate the availability of needed supplies, efficiency in service, and come across staff members who are professional, helpful, and compassionate during stressful moves.

Cons: Several reports mention significant issues including corporate mismanagement leading to changed locks without notice, poor access directions causing potential renters to pass the entrance multiple times, difficulties with WiFi that prevent gate access, and communication problems with management failing to effectively address customer complaints or process refunds in a timely manner.

Pros: Customers frequently praise the facility for its cleanliness, efficient service, and approachable and knowledgeable staff who readily assist with concerns. The storage units are updated, climate-controlled, and secure, creating a sense of convenience and safety for renters.

Cons: A common concern among self storage renters tends to include issues like regular price hikes and the potential for hidden fees, although such specific complaints aren't present about this facility.

Pros: Customers appreciate the clean and well-maintained lot, as well as the top-notch security features including cameras and motion sensors.