Climate controlled storage units in Norwich, CT

Cons: **Significant customer complaints** center on issues with price hikes including the sudden revoking of discounts, the introduction of multiple increases by new ownership, poor responsiveness to messages about billing concerns, and problematic access to units. There is also dissatisfaction with unaddressed maintenance issues such as leaking roofs, broken doors, lack of dumpster access, and a perpetual problem with incorrect billing that often goes unresolved despite customer complaints and proof of move-outs.

Pros: The self-storage facility is appreciated by customers for its professional customer service, the cleanliness of the premises, and reasonable pricing. Clients report feeling that their belongings are secure and praise the friendly staff and charming on-site dog.