Climate controlled storage units in Syracuse, NY

Cons: There are complaints about difficult refund processes, misleading information regarding unit availability and size, a building lacking updated security features, and staff sometimes manifesting rudeness leading to unpleasant customer interactions.

Pros: Customers appreciate the facility for its cleanliness, 24/7 access system, and courteous staff that provides quick and efficient service.

Cons: Repeated reports of poor customer service include overtly rude interactions and lack of resolution during issues like cancelled reservations. There are concerns about potentially unsafe equipment such as non-functioning trailer brakes and complaints about erroneous charges, and insurance being added without consent.

Pros: Customers appreciate the facility for its clean, quiet, and secure storage environment, as well as staff praised for being friendly and speedy service in some cases.

Cons: However, the self storage facility has seen criticism over rapidly increasing rates, some have concerns over space discrepancies with units being smaller in certain dimensions than advertised, and costs being considered too high by several patrons. The expense has led some to find alternatives, and there's a notable occurrence of a roof leak impacting a unit's integrity.

Pros: Customers are consistently impressed by the cleanliness of the facility, the positive staff interactions, and security, including features like automatic gates and 24/7 monitoring recently confirmed by a rave about an individual called Donna known for her excellency. Affordability is occasionally mentioned along with praise of promotional rates and a successful flexible billing experience.