Self storage units in Colorado Springs, CO

Cons: Despite the commendations on service, the facility's significant price increases, lack of transparency in communicating these changes, and problems with remote sign-ups without personalised support have been sources of deep customer dissatisfaction.

Pros: The staff, particularly notable for Steve's commendable assistance, offers excellent customer service and presents a friendly atmosphere, contributing to a positive rental experience decorously managed by the personnel.

Cons: However, there is significant concern over the practice of dramatically increasing rental prices, with customers experiencing almost doubling rates over a short period and instances of arbitrary fee hikes, causing some customers to perceive the pricing practices as a "scam" and move to competitors. Complaints of difficulties in communication with the property manager and frustrating service experiences question the facility's reliability in customer service.

Pros: Countless customers praise the facility for having an exceptional manager known for her helpfulness, professionalism, and the ability to ensure a clean environment with well-maintained, secure storage units accompanied by convenient features such as bluetooth gate access and lighting within the units.

Cons: Several customers have vehemently criticized the site for security issues such as multiple units being broken into and alleged theft from the facility staff, with security cameras and gates often nonfunctional. Communication from management appears severely lacking, and there have been extreme rental price hikes. Some also report that maintenance is neglected, resulting in unsafe and unlit areas, contributing to a sense of danger, alongside reports of unauthorized personnel living in units and accumulated trash on-site.

Pros: Some customers appreciate the convenience of the online rental process, reporting satisfactory experiences with clean facilities and competitive pricing.

Cons: Customer experiences indicate substantial dissatisfaction stemming from the facility's ongoing rate increases and the high manager turnover rate, despite vacant units being advertised at significantly cheaper prices, which feels like penalizing loyal customers.

Pros: The facility receives high praise for its exceptional cleanliness, well-managed premises, the remarkable dedication of management staff to customer needs, and strong security features that are both functional and deterrent to crime.

Cons: The facility suffers from chronic security issues, including numerous break-ins, non-functional security cameras, and repeated malfunctions with the entrance gate, casting doubt on the safety of tenants' belongings, while there are concerns about maintenance, including the accessibility of the driveway and the overall rundown state of the property.

Pros: The management team, particularly Melinda, earns high praise for being helpful, friendly, and attentive to issues, while the online rental process is malluded for its ease.

Cons: There is significant dissatisfaction with abrupt and high rate increases, and customers find it inconvenient when there's no access to restrooms or garbage disposal. Recurring grievances include insufficient notice before rate hikes and uncooperative customer service.

Pros: Customers appreciate the facility for accommodating size upgrades, the convenience of an app for access and payments, and praise the cleanliness with some staff providing excellent assistance.

Cons: Some negative experiences include issues with staff responsiveness to problems, leading customers to redirect concerns to regional managers, and there has been at least one account of theft, although it appears to be an isolated incident with insurance coverage provided.

Pros: Customers praise the facility for its exceptional cleanliness, high-quality security measures, and the professionalism and helpfulness of the staff, which contributed to efficient setup and smooth transactions.