Self storage units in Hickory, NC

Cons: A significant concern for customers is the steep and consistent increase in pricing, with some experiencing a doubling over a three-year period, and there have been complaints regarding poor staff communication early in the morning which affected the quality of service received.

Pros: Numerous customers have lauded the self storage facility for its ease of online processes, the cleanliness of the location, and a smooth reservation system that can be handled entirely online for convenience.

Cons: Multiple customers encountered misleading promotions and difficulties speaking with a real person for issues like wrongful delinquency notices and cancellations. Discontent is echoed regarding unnecessary insurance costs accompanying break-ins, which alludes to potential security lapses, and frustrations over rental terms and billing processes were evident.

Pros: The facility boasts helpful and friendly staff, convenient payment and reservation systems, and is appreciated for proactive management actions seeking to improve customer satisfaction. The units are also noted for keeping contents dry, even in rainy weather, and easy online access allows for smooth transactions.