Self storage units in Raleigh, NC

Cons: One of the most significant issues raised by customers is the unexpected and steep rate increases year over year. Additionally, there are complaints about poor communication regarding billing, particularly the facility's lock-out procedures if payments are missed, and a lack of prorated refunds. Instances of rudeness from a staff member have also been highlighted, overshadowing otherwise positive interactions with the management.

Pros: This storage facility boasts friendly and informative staff, clean units with climate control options, strong safety measures including abundant lighting and cameras, and a streamlined rental process.

Cons: Several customers express frustration with considerable regular rate hikes and an unsatisfactory approach to billing communication, particularly regarding late fees and lock-outs for missed payments. Additionally, there are noted instances of unprofessional staff behavior and the absence of prorated refunds upon early contract termination, leaving customers disgruntled.

Pros: The facility boasts high cleanliness, excellent customer service, and robust security features like ample lighting and surveillance cameras. Customers value the variety of storage options, including climate-controlled units, which are meticulously maintained.

Cons: Despite the positive service experiences, customers may face common storage rental concerns such as hidden fees, potential price increases, inconvenient location for some and lack of insurance added to that a lack of onsite assistance making cumbersome when issues do arise.

Pros: Customers appreciate the easy rental process, prompt customer service, and high-quality security measures, including camera monitoring and gated access, especially lauding easy access in North Raleigh.