Self storage units in Irving, TX

Cons: Several concerns arise such as repeated gate and elevator malfunctions, struggles with customer service responsiveness, substantial and sudden rent hikes, and a note of dishonest business practices with related commercial spaces, which can significantly impact customer trust.

Pros: The self-storage facility is praised for its cleanliness and ease of navigation, with some staff showing outstanding helpfulness and professionalism, especially in assisting with unit selection and other customer issues.

Cons: Persistent complaints center around continuous rate hikes after initial discounts expire, inadequate office staffing leading to inaccessible customer service by phone and in-person, and functional issues like water accumulation by the loading dock, unusable app access, and the scarcity of essential equipment such as carts.

Pros: Customers appreciate the self-storage facility for its clean environment and the friendly management, along with professional customer service and proper unit sizing assistance.