Self storage units in Gilbert, AZ

Cons: Despite the outstanding service and facilities, customers should be aware that **storage costs** can escalate and finding a **conveniently located** unit may be challenging. Additionally, issues such as **hidden fees** or inadequately **advertised insurance options** are recurring concerns at many storage facilities.

Pros: The facility is repeatedly praised for its cleanliness and the staff are commended for providing excellent customer service, including an easy check-in process and knowledgeable assistance.

Cons: Customers have expressed significant dissatisfaction related to unannounced rate hikes and misleading information on climate control, as well as reports of pest and rodent infestations. These concerns highlight systemic issues that may affect many.

Pros: The facility is praised for exceptional customer service, clean and convenient storage units, and easy access to the premises. Particularly, the management is recognized for being helpful and responsive.

Cons: **Significant issues with reservation accuracy** and unexpected rate changes lead to customer dissatisfaction, such as reservations for certain size units not being honored and mileage prices differing from expected rates. Equipment maintenance has come under criticism, including broken windshield wipers and improperly closing vehicle doors. Additionally, customers have reported instances of **unfriendly customer service,** citing an unwelcoming attitude from staff alongside difficulties obtaining after-hours access information.

Pros: The self storage facility is praised for its **excellent customer service,** particularly mentioning the manager's exceptional assistance in easing customers' stressful situations. Cleanliness and accessibility of the storage units are also highlighted, alongside swift and efficient service that made the rental process easy for many users.