Climate controlled storage units in Redding, CA

Cons: There are significant complaints about **the lack of staff availability and poor communication** preventing prompt service, with serious concerns regarding **security due to rodent infestations and unauthorized access by non-tenants**. Additional grievances include **lost reservations, sudden rate increases, administered fees portrayed as unnecessary**, and failure to refund part of a payment, despite earlier assurances.

Pros: Some customers appreciate the facility's security measures, cleanliness, ease of rental, and occasionally, friendly management.

Cons: There is concern regarding the security of the storage units, with some clients experiencing theft due to an open-top design, emphasizing that vigilance and occasional visits are necessary. Additionally, issues around water leaks creating slippery hazards on sidewalks around the facility have been pointed out, bringing attention to potential safety risks.

Pros: Customers frequently highlight the excellent customer service, particularly the helpful and courteous demeanor of the office staff, such as Ann. Cleanliness and security measures, including quality alarms and cameras, are also noted strengths of the facility.