Climate controlled storage units in Idaho Falls, ID

Cons: Some customers faced issues related to billing, such as unauthorized charges after discontinuation of the auto-pay facility, and another expressed concern over safety measures not being adequate in icy conditions, which posed a legal liability threat. A recurring complaint includes organization and professionalism being problematic during a storage auction event.

Pros: Customers appreciate the high level of security at the facility, convenient online payment management, and 24/7 access to the units. The property is clean, with temperature-controlled options available and offers value for money in terms of rental rates.

Cons: Numerous customers express frustration over inaccuracies in reservations and billing issues; service failures including poor telephone courtesy, unavailability of representatives, and unprofessional encounters accentuate customer dissatisfaction. There's annoyance with misleading information on vehicle rentals and a significant need for improved communication with clients in organising pick-ups and addressing concerns like incorrect auto-pay setups.

Pros: The facility offers clean and easily navigable storage units with staff that are often described as super helpful, and services are appreciated for their utility and assistance, like recovering lost items.

Cons: Issues with reservation systems and miscommunication lead to customer dissatisfaction and inconvenience, with some reporting faulty equipment, unexpected charges, and access problems. A couple of instances of rudeness by the management contribute significantly to a negative image of the customer service experience.

Pros: Customers appreciate the cleanliness of the facilities and the efficient service provided. Positive interactions with staff members suggest a general intent to assist clients effectually.