Indoor boat storage in Post Falls, ID

Cons: Despite generally positive service encounters, key disappointments include misleading information about 24-hour access and frustration over broken keypads leaving customers stranded, as well as a marked increase in rental rates following an ownership change which has overshadowed the facility's reputation. Customers feel aggravated by inflexible late fee policies, evidencing growing concerns about the facility putting profits above customer service.

Pros: The self-storage facility boasts exceptional customer service, easy online processes, new security features, and remains vigilant about customer needs, often providing seamless experiences for securing and using the storage units.

Cons: Significant communication issues persist, including difficulty in getting in touch with the facility, automatic payment problems, and reported incidents of customers being charged for inaccessible units, sparking disputes with the facility and frustration over refunded amounts being less than charged. Further drawbacks include poor perimeter security, with reports of unaddressed fence holes, and contradictions regarding unit availability as online reservations fail to be fulfilled properly.

Pros: Customers frequently praise the facility's cleanliness, helpful and friendly staff, particularly noting the property manager's accommodating nature, and emphasize both reasonable pricing and easy, round-the-clock access.