Self storage units in Carterville, IL

Cons: However, customers report **significant security lapses**, resulting in property theft with no prior communication from the facility, questioning the advertised security. Some have also indicated concerns about feeling like their belongings are being **“held hostage,”** representing potential customer service issues.

Pros: The facility stands out for offering good value for money with reasonable pricing and clean, well-maintained units. Additional benefits include reliable security measures such as a surrounding fence and easy-to-use payment options.

Cons: Dissatisfaction has been expressed due to poor customer service experiences, challenges with access to units, especially due to the inability to remove old locks, which creates frustrations and futile costs for renters. Lack of 24/7 access and proper nighttime lighting diminishes the convenience and sense of security. Additionally, misleading advertising regarding the lowest cost and poor facility roadway maintenance raise concerns among customers.

Pros: The facility's staff are generally described as friendly and customers are pleased with convenient pricing and locations, and appreciate proactive security measures demonstrated by the business owner. The storage environment is considered clean and offers a good variety of unit sizes.

Cons: Despite many positive reviews, there have been significant concerns regarding a security breach where a customer's unit was ransacked, with the incident poorly handled by the management, implicating their trustworthiness. Moreover, frequent changes in management seem to affect the quality of customer service negatively.

Pros: Customers regularly praise the cleanliness, safety, and security of this self-storage facility, as well as highlight the helpfulness and understanding nature of the management.