Self storage units in Marion, IL

Cons: A significant number of clients express dissatisfaction due to being unfairly billed after vacating their units and at times experiencing being locked out of units despite having their accounts settled. The highlighted customer service issues, involving access problems unnecessarily complicate the rental experience.

Pros: Customers appreciate the exceptional customer service provided by highly professional and friendly staff at the facility. This convenience is amplified by the facility’s accessibility to those using it for long-term storage.

Cons: Despite many positive aspects, drawbacks include the absence of a secure perimeter, issues with mice infestations, and challenges with affordability, with a customer noting difficulties in entering the facility.

Pros: Customers appreciate the clean, spacious units and climate control, with the added benefits of updated security and helpful staff. They also find the facility conveniently located and accessible.

Cons: Although the team is generally well-regarded, there are serious concerns about security measures, as incidents of theft have been reported with delayed response from the facility and slow cooperation with law enforcement.

Pros: Customers frequently highlight the facility's cleanliness, good maintenance, and the helpfulness of the staff.