Car storage in Lawrence, KS

Cons: There have been notable issues with ~~management honesty~~ management practices, including ~~withholding deposits and refusal to return promised funds~~ failure to honor commitments such as deposit return. Additionally, ~~Added fees and policies for late payments have caused significant stress for some customers on a tight budget~~ inflexible policies regarding payments and late fees have led to customer grievances, particularly affecting those with limited financial means, sometimes resulting in the loss of their storage space and belongings. Complaints about customer treatment post-management changes suggest a decline in service quality.

Pros: Customers appreciate the facility for its clean units, ease of access, and a swift rental process both in person and online, along with the staff's friendly and knowledgeable attitude.

Cons: Numerous reports indicate significant concerns, such as steep and unexpected rental price hikes and poor unit conditions including rust, holes, and vulnerability to weather damage and pest infestations. Additionally, customers express frustration with unresolved complaints and difficulty in navigating large vehicles within the premises.

Pros: The facility often receives praise for its friendly and helpful staff, and many customers find the storage rental process straightforward and efficient.