Climate controlled storage units in Shreveport, LA

Cons: Reports of facility maintenance issues, including broken amenities and water damage, create concern. Customers face challenges with accessibility due to a broken elevator, a problematic garage door, and the one-way street location. Pricing concerns emerge with mentions of possible overcharging during peak times.

Pros: Customers experience compassionate and personalized assistance, highlighting the cleanliness of the facility, secure storage with climate control options, and the convenience of carts for moving items. A variety of rental vehicles are also available for easy transportation needs.

Cons: However, there have been repeated concerns about poor customer service, especially from management, reflected in reports of rude behaviors, such as a manager wrongfully accusing a customer and threatening additional charges. The facility's general upkeep has been questioned, alongside grievances regarding long waits for service and reports of disrespectful treatment towards customers, including an incident of racial insensitivity, which overshadow positive experiences.

Pros: Customers have frequently praised the staff for their professionalism, friendliness, and eagerness to accommodate specific needs, such as providing exceptional assistance to a customer with a broken foot. The service is often fast, and the rental process is handled with efficiency and care, sometimes significantly reducing the stress of moving.

Cons: Significant **security concerns** are present, with frequent complaints about **broken entry gates and units being broken into**, contributing to **unsafe** conditions along with **poor lighting** standing out as notable issues. Additionally, there are complaints of substantial **rental price increases**, detracting from experiences even over extensive renting periods.

Pros: Customers appreciate the clean facilities, efficient online registration, and pleasant service experience with friendly assistance when help is needed.

Cons: Despite overall positive feedback, there have been recurring concerns about annual price increases, which result in customer dissatisfaction and cause some to find alternative storage solutions.

Pros: Customers frequently praise the facility for its cleanliness, 24-hour access to storage units, and the friendly and helpful staff providing exceptional customer service.