Garages for rent in Portage, MI

Cons: However, customers have voiced significant issues with new management, including poor customer service, unhelpful attitudes, and problematic billing practices, such as inappropriate late and lien fees, making the experience frustrating for some.

Pros: The self storage facility is praised for its friendly staff, fair pricing, and clean, well-maintained environment, providing great value for customers seeking storage solutions.

Cons: On the downside, there were significant concerns regarding poor customer service, including difficulty in reaching staff by phone, unreturned voicemails, and rude interactions. Problems with unit assignments, difficulty in accessing the storage due to faulty gate codes, and an experience with an inappropriately sized outdoor storage leading to damage of a motorhome have also been emphasized by clientele. Billing issues have been a source of frustration, specifically mentions of unprocessed autopayments and unfair charge practices such as refusing to pro-rate rent upon moving out. Additionally, customers faced higher rental rates and some instances of inadequate lighting.

Pros: Customers appreciated the clean facilities, satisfactory pest control measures, and moderate rental rates. Some noted positive service experiences with staff members who were helpful and recognized the safety of the storage unit with ample surveillance.